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This report is copied from http://www.politechbot.com/docs/unlawfulconduct.html


Wired News obtained this document, which the White House is preparing to release:
http://www.wired.com/news/politics/0,1283,34720,00.html (4 Mar 2000)

President Clinton's executive order commissioning report:
http://www.pub.whitehouse.gov/uri-res/I2R?urn:pdi://oma.eop.gov.us/1999/8/9/11.text.2

A text version of this report is available:
http://www.politechbot.com/docs/unlawfulconduct.txt

Photos from White House security summit in Feb 2000:
http://www.mccullagh.org/theme/white-house-security.html

Justice Department complains to Congress about anonymity online:
http://www.wired.com/news/politics/0,1283,34659,00.html (1 Mar 2000)


 

 

THE ELECTRONIC FRONTIER: THE CHALLENGE OF

UNLAWFUL CONDUCT INVOLVING THE USE OF THE INTERNET

A Report of the President’s Working Group

on Unlawful Conduct on the Internet

 

 

February 2000

THE ELECTRONIC FRONTIER: THE CHALLENGE OF

UNLAWFUL CONDUCT INVOLVING THE USE OF THE INTERNET

 

TABLE OF CONTENTS

 

EXECUTIVE SUMMARY iv

  • I. INTRODUCTION 1
  • A. Executive Order 13,133 2

    B. The Working Group on Unlawful Conduct on the Internet 3

    C. Summary of Strategy 4

  • II. POLICY FRAMEWORK AND LEGAL ANALYSIS 5

  • A. Understanding the Nature of Unlawful Conduct Involving
  • Computers 7

  • 1. Computers as Targets 7

    2. Computers as Storage Devices 9

    3. Computers as Communications Tools 9

  • B. A Framework for Evaluating Unlawful Conduct on the

  • Internet 11

  • 1. Online-Offline Consistency 11

    2. Appropriate Investigative Tools 12

    3. Technology-Neutrality 13

    4. Consideration of Other Societal Interests 13

  • C. Sufficiency of Existing Federal Laws 14

  • 1. Analysis of Substantive Laws 14

    2. New Investigatory Challenges 16

  • III. LAW ENFORCEMENT NEEDS AND CHALLENGES 22

  • A. Protecting Computers and Networks 22

    B. Federal Tools and Capabilities 23

  • 1. Personnel, Equipment, and Training 23

    2. Locating and Identifying Cybercriminals 26

    3. Collecting Evidence 30

  • TABLE OF CONTENTS (cont.)

     

  • C. State and Local Tools and Capabilities 30
  • 1. Jurisdiction 30

    2. Interstate and Federal-State Cooperation 32

    3. Resources 33

  • D. Private Sector Leadership 34

    E. Legal Authorities: Gaps in Domestic Laws 37

  • 1. Pen Register and Trap and Trace Statute 37

    2. Computer Fraud and Abuse Act 37

    3. Privacy Protection Act 39

    4. Electronic Communications Privacy Act 39

    5. Telephone Harassment 40

    6. Cable Communications Policy Act 40

  • F. Challenges for International Cooperation 41

  • 1. Substantive International Criminal Law 41

    2. Multilateral Efforts 43

    3. Continuing Need for International Cooperation 43

  • IV. THE ROLE OF PUBLIC EDUCATION AND EMPOWERMENT 44

  • A. Educating and Empowering Parents, Teachers, and
  • Children 44

  • 1. Technological Tools 45

    2. Non-technological Tools 47

  • B. Educating and Empowering Consumers 51

  • 1. FTC Initiatives: Using Technology to Educate Consumers 52

    2. Department of Commerce Initiatives 56

    3. FDA’s Outreach Campaign 56

    4. SEC’s Investor Education Efforts 57

    5. CPSC’s Consumer Outreach Efforts 57

  • C. Developing Cybercitizens 57

  • V. CONCLUSIONS AND RECOMMENDATIONS 59

    TABLE OF CONTENTS (cont.)

     

    APPENDICES

  • A EXECUTIVE ORDER 13,133

    B INTERNET FRAUD

    C ONLINE CHILD PORNOGRAPHY

    D INTERNET SALE OF PRESCRIPTION DRUGS AND CONTROLLED

  • SUBSTANCES

  • E INTERNET SALE OF FIREARMS

    F INTERNET GAMBLING

    G INTERNET SALE OF ALCOHOL

    H ONLINE SECURITIES FRAUD

    I SOFTWARE PIRACY AND INTELLECTUAL PROPERTY THEFT

    J MULTILATERAL EFFORTS

  •  

     

    THE ELECTRONIC FRONTIER: THE CHALLENGE OF

    UNLAWFUL CONDUCT INVOLVING THE USE OF THE INTERNET

    A Report of the President’s Working Group

    on Unlawful Conduct on the Internet

     

    EXECUTIVE SUMMARY

    The Internet is rapidly transforming the way we communicate, educate, and buy and sell goods and services. As the Internet’s potential to provide unparalleled benefits to society continues to expand, however, there has been an increasing recognition that the Internet can also serve as a powerful new medium for those who wish to commit unlawful acts.

    Unlawful conduct involving the use of the Internet is just as intolerable as any other type of illegal activity. Ensuring the safety and security of those who use the Internet is thus a critical element of the Administration’s overall policy regarding the Internet and electronic commerce, a policy that seeks to promote private sector leadership, technology-neutral laws and regulation, and an appreciation of the Internet as an important medium for commerce and communication both domestically and internationally. Indeed, the Internet would not be able to realize its potential if it became a haven for unlawful activity.

    For these reasons, the President and Vice President established an interagency Working Group on Unlawful Conduct on the Internet, chaired by the Attorney General, to provide an initial analysis of legal and policy issues surrounding the use of the Internet for illegal purposes. Specifically, the Working Group considered (1) the extent to which existing federal laws are sufficient to address unlawful conduct involving the use of the Internet; (2) the extent to which new tools, capabilities, or legal authorities may be needed for effective investigation and prosecution of such conduct; and (3) the potential for using education and empowerment tools to minimize the risks from such conduct.

    Consistent with the Administration’s overall policy, the Working Group recommends a 3-part strategy for addressing unlawful conduct on the Internet:

  • •. First, any regulation of unlawful conduct involving the use of the Internet should be analyzed through a policy framework that ensures that online conduct is treated in a manner consistent with the way offline conduct is treated, in a technology-neutral way, and in a way that takes account of other important societal interests, such as privacy and protection of civil liberties;

    •. Second, law enforcement needs and challenges posed by the Internet should be recognized as significant, particularly in the areas of resources, training, and the need for new investigative tools and capabilities, coordination with and among federal, state, and local law enforcement agencies, and coordination with and among our international counterparts; and

    •. Third, there should be continued support for industry self-regulation and the development of methods – such as "cyberethics" curricula, appropriate technological tools, and media and other outreach efforts – that educate and empower Internet users to minimize the risks of unlawful activity.

  • Prior technological advances – the automobile, the telegraph, and the telephone, for example – have brought dramatic improvements for society, but have also created new opportunities for wrongdoing. The same is true of the Internet, which provides unparalleled opportunities for socially beneficial endeavors – such as education, research, commerce, entertainment, and debate on public affairs – in ways that we may not now even be able to imagine. By the same token, however, individuals who wish to use a computer as a tool to facilitate unlawful activity may find that the Internet provides a vast, inexpensive, and potentially anonymous way to commit unlawful acts, such as fraud, the sale or distribution of child pornography, the sale of guns or drugs or other regulated substances without regulatory protections, and the unlawful distribution of computer software or other creative material protected by intellectual property rights.

    In its analysis of existing federal laws in these and other areas, the Working Group finds that existing substantive federal laws generally do not distinguish between unlawful conduct committed through the use of the Internet and the same conduct committed through the use of other, more traditional means of communication. For example, laws governing fraud – such as credit card fraud, identity theft, securities fraud, gambling, and unfair and deceptive trade acts or practices – apply with equal force to both online as well as offline conduct. To the extent these existing laws adequately address unlawful conduct in the offline world, they should, for the most part, adequately cover unlawful conduct on the Internet. There may be a few instances, however, where relevant federal laws need to be amended to better reflect the realities of new technologies, such as the Internet.

    Despite the general adequacy of laws that define the substance of criminal and other offenses, the Working Group finds that the Internet presents new and significant investigatory challenges for law enforcement at all levels. These challenges include: the need for real-time tracing of Internet communications across traditional jurisdictional boundaries, both domestically and internationally; the need to track down sophisticated users who commit unlawful acts on the Internet while hiding their identities; the need for hand-in-glove coordination among various law enforcement agencies; and the need for trained and well-equipped personnel – at federal, state, local, and global levels – to gather evidence, investigate, and prosecute these cases. In some instances, federal procedural and evidentiary laws may need to be amended to better enable law enforcement to meet these challenges.

    These needs and challenges are not theoretical. Law enforcement agencies today, for example, are faced with the need to evaluate and to determine the source, typically on very short notice, of anonymous e-mails that contain bomb threats against a given building or threats to cause serious bodily injury. Other scenarios raise similarly significant concerns: If a hacker uses the Internet to weave communications through computers in six different countries to break into an online business’ records of customer credit card information, consumer confidence in the security of e-commerce and the Internet may be damaged if law enforcement agencies are unable to cooperate and coordinate rapidly with their counterparts in the other countries to find the perpetrator.

    Finally, an essential component of the Working Group’s strategy is continued support for industry self-regulation and the development of methods – such as "cyberethics" curricula, appropriate technological tools, and media and other outreach efforts – that educate and empower Internet users so as to minimize the risks of unlawful activity. This Administration has already initiated numerous efforts to educate consumers, parents, teachers, and children about ways to ensure safe and enjoyable Internet experiences, and those efforts should continue. The private sector has also undertaken substantial self-regulatory efforts – such as voluntary codes of conduct and appropriate cooperation with law enforcement – that show responsible leadership in preventing and minimizing the risks of unlawful conduct on the Internet. Those efforts must also continue to grow. Working together, we can ensure that the Internet and its benefits will continue to grow and flourish in the years and decades to come.

     

    THE ELECTRONIC FRONTIER: THE CHALLENGE OF

    UNLAWFUL CONDUCT INVOLVING THE USE OF THE INTERNET

    A Report of the President’s Working Group

    on Unlawful Conduct on the Internet

    February 2000

     

  • On April 7, 1999, visitors to an online financial news message board operated by Yahoo!, Inc. got a scoop on PairGain, a telecommunications company based in Tustin, California. An e-mail posted on the message board under the subject line "Buyout News" said that PairGain was being taken over by an Israeli company. The e-mail also provided a link to what appeared to be a website of Bloomberg News Service, containing a detailed story on the takeover. As news of the takeover spread, the company’s publicly traded stock shot up more than 30 percent, and the trading volume grew to nearly seven times its norm. There was only one problem: the story was false, and the website on which it appeared was not Bloomberg’s site, but a counterfeit site. When news of the hoax spread, the price of the stock dropped sharply, causing significant financial losses to many investors who purchased the stock at artificially inflated prices.

    Within a week after this hoax appeared, the Federal Bureau of Investigation arrested a Raleigh, North Carolina man for what was believed to be the first stock manipulation scheme perpetrated by a fraudulent Internet site. The perpetrator was traced through an Internet Protocol address that he used, and he was charged with securities fraud for disseminating false information about a publicly traded stock. The Securities and Exchange Commission also brought a parallel civil enforcement action against him. In August, he was sentenced to five years of probation, five months of home detention, and over $93,000 in restitution to the victims of his fraud.

  • I. INTRODUCTION

    The use of new technology to commit traditional crimes, such as securities fraud, is not new. Advances in technology – the advent of the automobile and the telephone, for instance – have always given wrongdoers new means for engaging in unlawful conduct. The Internet is no different: it is simply a new medium through which traditional crimes can now be committed, albeit through the use of inexpensive and widely available computer and telecommunications systems, and with unprecedented speed and on a far-reaching scale. At the same time, as exemplified by the PairGain case, the tools and capabilities associated with new technologies can in many instances help law enforcement agencies solve such crimes.

    How should society, and government in particular, respond to the advent of these new ways of committing traditional crimes? This report responds to a recent Executive Order from the President and sketches the preliminary contours of a legal and policy answer to that question. It provides a foundation and offers a framework for further dialogue among law enforcement officials and policymakers at all levels; members of the business community, trade associations, and the non-profit sector; and members of the public on one of the most important issues we face in response to this powerful new communications medium and our new digital economy.

  • A. Executive Order 13,133
  • On August 5, 1999, in Executive Order 13,133, President Clinton established an interagency Working Group on Unlawful Conduct on the Internet ("Working Group"). The Executive Order directed the Working Group, under the leadership of the Attorney General, to address the issue of unlawful conduct involving the use of the Internet and to prepare a report with recommendations on:

  • •. The extent to which existing federal laws provide a sufficient basis for effective investigation and prosecution of unlawful conduct that involves the use of the Internet, such as the illegal sale of guns, explosives, controlled substances, and prescription drugs, as well as fraud and child pornography;

    •. The extent to which new technology tools, capabilities, or legal authorities may be required for effective investigation and prosecution of unlawful conduct that involves the use of the Internet; and

    •. The potential for new or existing tools and capabilities to educate and empower parents, teachers, and others to prevent or to minimize the risks from unlawful conduct that involves the use of the Internet.

  • The Executive Order further directed the Working Group to conduct its review in the context of current Administration policy concerning the Internet. That policy includes support for industry self-regulation where possible, support for technology-neutral laws and regulations, and an appreciation of the Internet as an important medium for commerce and free speech both domestically and internationally. The full text of the Executive Order appears in Appendix A to this report.

    This report responds to the directive of Executive Order 13,133 and sets forth a strategy for responding to unlawful conduct on the Internet and for ensuring a safe and secure online environment. As discussed in greater detail below, the Working Group’s proposed strategy consists of a 3-part approach that includes: (a) a framework of policy principles for evaluating the need for Internet-specific laws to prohibit unlawful conduct; (b) recognition of the new and significant investigatory needs and challenges posed by the Internet; and (c) support for appropriate technological tools and outreach efforts to educate and empower Internet users to minimize the risks of unlawful acts facilitated by the Internet.

    Part II of this report focuses on the first component of the strategy, describing the nature of unlawful activity on the Internet and proposing a framework for analyzing policy and legal responses to such activity. Part II also summarizes the Working Group’s analysis of the adequacy of existing substantive federal laws as applied to unlawful conduct on the Internet. Part III of the report then identifies several areas in which new technology tools, capabilities, or legal authorities may be required for effective evidence-gathering, investigation, and prosecution of unlawful conduct that involves the use of the Internet. Part IV of the report focuses on the third component of the strategy, urging support for expanded educational efforts and technological tools to empower Internet users. Finally, Part V summarizes the report’s conclusions and recommendations for further action.

  • B. The Working Group on Unlawful Conduct on the Internet
  • Pursuant to Executive Order 13,133, the Working Group included the Attorney General, who served as chair of the Working Group; the Director of the Office of Management and Budget; the Secretary of the Treasury; the Secretary of Commerce; the Secretary of Education; the Director of the Federal Bureau of Investigation; the Director of the Bureau of Alcohol, Tobacco and Firearms; the Administrator of the Drug Enforcement Administration; the Chair of the Federal Trade Commission; and the Commissioner of the Food and Drug Administration. In addition, given their interest and expertise in the subject matter, representatives from the Consumer Product Safety Commission, the U.S. Customs Service, the Department of Defense, the Department of State, the National Aeronautics and Space Administration, the National Commission on Libraries and Information Science, the Postal Inspection Service, the U.S. Secret Service, and the Securities and Exchange Commission also participated on the Working Group.

    In preparing this report, the Working Group benefitted from the views of representatives of a variety of entities outside the federal government, including, for example:

  • •. State and local groups, such as the National Association of Attorneys General; the National District Attorneys Association; the National Association of Boards of Pharmacies; and the National League of Cities;
  • •. Industry groups, such as the Internet Alliance, the Computer Systems Policy Project, the Business Software Alliance, and representatives of Internet service providers and other high-technology companies; and

    •. Non-profit advocacy and civil liberties groups, such as the National Center for Missing and Exploited Children, the Center for Democracy and Technology, and the Electronic Privacy Information Center.

  • We look forward to continuing our dialogue with these and other groups on the important and substantial issues raised in this report.

  • C. Summary of Strategy
  • The Internet already is and will continue to be a major force for communication and economic growth in the decades ahead. Consistent with its 1997 Framework for Global Economic Commerce, the Administration is continuing to work toward providing a market-oriented policy environment to support the development of this new digital economy. In developing such an environment, it is essential to address some of the possible negative side effects associated with this new economy. These goals are not inconsistent; rather, they are mutually reinforcing: continued growth in economic commerce will require a stable, predictable legal environment that incorporates enforcement of consumer protections; and focused law enforcement efforts in turn will promote greater consumer confidence and trust in the Internet as a safe and secure medium of communications and commerce.

    To further these goals, the Working Group recommends a 3-part strategy for addressing unlawful conduct on the Internet:

  • •. First, evaluating the need for Internet-specific regulation of unlawful conduct through a framework of general policy principles, including the principle that online and offline conduct should be treated consistently and in a technology-neutral way;

    •. Second, recognizing the significant law enforcement needs and challenges posed by the Internet, particularly in the areas of resources, training, and the need for new investigatory tools and capabilities, coordination with and among federal, state, and local law enforcement agencies, and coordination with and among our international counterparts; and

    •. Third, supporting industry self-regulation and the development of methods – such as "cyberethics" curricula, appropriate technological tools, and media and other outreach efforts – that educate and empower Internet users so as to minimize the risks of unlawful activity.

  • Each of these components is an integral part of our overall proposed strategy and is discussed in greater detail in the report that follows.

     

    II. POLICY FRAMEWORK AND LEGAL ANALYSIS

    There can be little doubt that the Internet – a global electronic network of computer

    networks (including the World Wide Web) that connects people and information – has revolutionized and will continue to revolutionize how we communicate, educate ourselves, and buy and sell goods and services. The Internet has grown from 65 million users in 1998 to over 100 million users in the U.S. in 1999, or half the country’s adult population; the number of Internet users in the U.S. is projected to reach 177 million by the end of 2003; and the number of Internet users worldwide is estimated to reach 502 million by 2003. Business-to-business electronic commerce totaled over $100 billion in 1999 (more than doubling from 1998) and is expected to grow to over $1 trillion by 2003.

    There can also be little doubt that the Internet has provided heretofore unfathomable opportunities for far-reaching social benefits. Communications over the Internet provide, for example, unparalleled opportunities for education, research, commerce, entertainment, and debate on public affairs. Electronic mail ("e-mail") has become an entirely new medium for business and personal communications, allowing users a fast and inexpensive way to keep in touch, to send text, pictures, or sound files to individuals or to groups, and to buy and sell goods and services. News and other information can be made available to anyone with a computer and a modem virtually instantaneously, and more information (on an absolute scale) can be made available to more people, due to the open and decentralized nature of the Internet (anyone can put up a website and "publish" information for the world to see). Access to research databases, directories, encyclopedias, and other information sources previously available only to those with the time, money, and energy to obtain physical access to print material has opened up a world of information to the average citizen. And by making transactions of all kinds cheaper, faster, interactive, and hence more efficient, e-commerce is transforming the way businesses operate and the way consumers work, shop, and play.

    The Internet, like most new technologies, is an inherently value-neutral tool: It can be used in ways that are socially beneficial or socially harmful. New technologies can, of course, create new forms of socially undesirable behavior. More often, they provide new ways of committing traditionally undesirable behavior. For example, the advent of the telephone allowed innovative lawbreakers not only to develop new crimes (e.g., cellular phone "cloning"), but also to commit traditional crimes in a new manner (e.g., fraud and harassment through the use of the telephone).

    The Internet has fared no better than other technologies against resourceful and technologically sophisticated individuals who seek to commit unlawful acts. Last year, for example, tens of thousands of computer users were struck by the "Melissa" and "Explore.Zip.Worm," e-mail viruses that quickly spread around the world, erasing files, crashing systems, and costing companies millions of dollars in support and downtime. During the same period, dozens of websites, including those of the White House, the FBI, and the U.S. Senate, were brought down by hackers. Other websites have been the targets of "page-jacking" schemes, in which websites and search engines are manipulated to drive unsuspecting users to unwanted (usually "adult") websites (Appendix B contains a further discussion of page-jacking).

    More generally, individuals who wish to use a computer as a tool to facilitate criminal activity may find the Internet as appealing, if not more so, as they did the telephone decades ago or the telegraph before that. Similar to the technologies that have preceded it, the Internet provides a new tool for wrongdoers to commit crimes, such as fraud, the sale or distribution of child pornography, the sale of guns or drugs or other regulated substances without regulatory protections, or the unlawful distribution of computer software or other creative material protected by intellectual property rights. In the most extreme circumstances, cyberstalking and other criminal conduct involving the Internet can lead to physical violence, abductions, and molestation. Although the precise extent of unlawful conduct involving the use of computers is unclear, the rapid growth of the Internet and e-commerce has made such unlawful conduct a critical priority for legislators, policymakers, industry, and law enforcement agencies.

  • A. Understanding the Nature of Unlawful Conduct Involving Computers
  • Although definitions of computer crime may differ, not every crime committed with a computer is a computer crime. For example, if someone steals a telephone access code and makes a long distance call, the code they have stolen is checked by a computer before the call is processed. Even so, such a case is more appropriately treated as "toll fraud," not computer crime. Although this example may seem straightforward, many cases cannot be so neatly categorized. For example, a bank teller who steals a 10-dollar bill from a cash drawer is embezzling. A bank teller who writes a computer program to steal pennies from many accounts (at random) and to funnel that money into another bank through the electronic funds transfer system may also be embezzling, but both committing and prosecuting this offense may require a working knowledge of the bank’s computer system. Thus, such a crime may reasonably be characterized as a computer offense.

    Broadly speaking, computers can play three distinct roles in a criminal case. First, a computer can be the target of an offense. This occurs when conduct is designed to take information without authorization from, or cause damage to, a computer or computer network. The "Melissa" and "Explore.Zip.Worm" viruses, along with "hacks" into the White House and other websites, are examples of this type of offense. Second, a computer can be incidental to an offense, but still significant for law enforcement purposes. For example, drug dealers may store transactional data (such as names, dates, and amounts) on computers, rather than in paper form. Third, computers can be a tool for committing an offense, such as fraud or the unlawful sale of prescription drugs over the Internet. Each of these three roles can be and often are present in a single criminal case. Although this report focuses primarily on this third category of computer crime, it is important to understand the range of unlawful conduct that involves computers to appreciate the context of law enforcement needs and challenges relating to such conduct.

  • 1. Computers as Targets
  • One obvious way in which a computer can be involved in unlawful conduct is when the confidentiality, integrity, or availability of a computer’s information or services is attacked. This form of crime targets a computer system, generally to acquire information stored on that computer system, to control the target system without authorization or payment (theft of service), or to alter the integrity of data or interfere with the availability of the computer or server. Many of these violations involve gaining unauthorized access to the target system (i.e., "hacking" into it).

    Offenses involving theft of information may take a variety of forms, depending on the nature of the system attacked. Sensitive information stored on law enforcement and military computers offers a tempting target to many parties, including subjects of criminal investigations, terrorist organizations, and foreign intelligence operatives.

    Hackers also target non-governmental systems to obtain proprietary or other valuable information. For example, a hacker might gain access to a hotel reservation system to steal credit card numbers. Other cases may fall into the broad category of intellectual property theft. This includes not only the theft of trade secrets, but also much more common offenses involving the unauthorized duplication of copyrighted materials, especially software programs. Other cases may involve a perpetrator who seeks private information about another individual, whether as a means to an end (e.g., to extort money or to embarrass the victim through public disclosure), to obtain a commercial advantage, or simply to satisfy personal curiosity. Targets in this category include systems containing medical records, telephone customer records (such as call records or unlisted directory information), or consumer credit report information.

    Computers can also be the target of an offense in cases where an offender gains unauthorized access to a system. For instance, an offender may use his computer to break into a telephone switching system (including a private system, such as a PBX) to steal long-distance calling services. (This type of telephone equipment manipulation is often referred to as "phone phreaking" or simply "phreaking.") In some cases, hackers have used the resources of compromised systems to perform intensive computational tasks such as cracking encrypted passwords stolen from other sites. The theft-of-service offenses are often associated with the practice of "weaving," in which a hacker traverses multiple systems (and possibly multiple telecommunications networks, such as the Internet or cellular and landline telephone networks) to conceal his true identity and location. In this scenario, the sole reason for breaking into a given computer may be to use it as a stepping-stone for attacks on other systems.

    A more insidious type of damage takes place in cases where the attacker compromises a system in furtherance of a larger scheme. The most well-known examples of this type of attack have involved telephone network computers. In one case, a hacker manipulated telephone switching equipment to guarantee that he would be the winning caller in several call-in contests held by local radio stations. The fruits of his scheme included two sports cars and $30,000 in cash. Internet-connected computers are subject to similar types of attacks. Routers – which are computers that direct data packets traveling on the Internet – are analogous to telephone switches and thus are tempting targets for skilled hackers who are interested in disrupting, or even rerouting, communications traffic on the network.

    In the category of attacks known collectively as "denial of service," the objective is to disable the target system without necessarily gaining access to it. One technically straightforward method of accomplishing this objective is "mailbombing," the practice of sending large volumes of e-mail to a single site (or user account) to clog the mail server or even to cause the target host to crash. Other methods – ranging from simply tying up incoming phone lines to more sophisticated attacks using low-level data transmission protocols – may also be used to achieve the same end: rendering the target system unavailable for normal use. Such a denial-of-service attack occurred recently against several major websites, including Yahoo.com, Amazon.com, eBay.com, and Buy.com.

  • 2. Computers as Storage Devices
  • A second way in which computers can be used to further unlawful activity involves the use of a computer or a computer device as a passive storage medium. As noted above, drug dealers might use computers to store information regarding their sales and customers. Another example is a hacker who uses a computer to store stolen password lists, credit card or calling card numbers, proprietary corporate information, pornographic image files, or "warez" (pirated commercial software). As discussed in Part III below, computers often can provide valuable evidence that may help law enforcement respond to unlawful conduct.

    Indeed, computers have made it possible for law enforcement agencies to gather some information that may not have been previously even maintained in the physical world. For example, an unsophisticated offender, even after "deleting" computer files (as opposed to destroying paper records), might leave evidence of unlawful activity that a trained computer forensic expert could recover. In addition, because an average computer with several gigabytes of memory can contain millions of pages of information, a law enforcement agent might, pursuant to lawful authority (such as a warrant), find volumes of information in one place. Of course, that information is only useful if there are trained computer experts on hand in a timely fashion, familiar with the relevant computer hardware or software configuration, to search the computer for specific information and to retrieve it in readable form (see generally Part III.B below).

  • 1. Computers as Communications Tools
  • Another way that a computer can be used in a cybercrime is as a communications tool. Many of the crimes falling within this category are simply traditional crimes that are committed online. Indeed, many of the examples in this report deal with unlawful conduct that exists in the physical, "offline" world – the illegal sale of prescription drugs, controlled substances, alcohol, and guns; fraud; gambling; and child pornography. These examples are, of course, only illustrative; online facilities may be used in the furtherance of a broad range of traditional unlawful activity. E-mail and chat sessions, for example, can be used to plan or coordinate almost any type of unlawful act, or even to communicate threats or extortion demands to victims (see cyberstalking box).

    Just as legitimate use of the Internet is growing, so too is the Internet increasingly being used to facilitate traditional offenses. For example, because e-mail allows private communications between parties, individuals have used the Internet to send threatening e-mails (including threats to the President). The Internet's one-to-many broadcast capability has also allowed individuals to falsely advertise goods on the Internet or on a website.

    The Internet's file transfer capability also enables the Internet to be used as a product delivery system. Because large files can be copied and transmitted reliably, quickly, and cheaply, software companies are now selling software over the Internet: the buyer simply provides a credit card number and downloads the software from the Internet to his or her personal computer. This same capability unfortunately allows for the unauthorized reproduction and distribution of copyrighted software.

    Some criminal activities employ both the product delivery and communications features of the Internet. For example, pedophiles may use the Internet's file transfer utilities to distribute and receive child pornography, and use its communications features to make contact with children. Because users need not transmit their voice or appearance, it is easy for an adult to pose as a child and to gain the confidence of children online.

    As noted above, this report’s primary focus is on this third way in which computers can be used to commit unlawful acts – the use of computers and modern telecommunications facilities as tools (analogous to the use of telephones as tools) to commit an offense. Many of the enforcement and investigative challenges associated with unlawful conduct on the Internet, however, extend to all three ways in which computers can be used for unlawful activity. Consequently, the recommendations contained in this report, if acted upon, could assist law enforcement agencies in combating all types of unlawful conduct involving the use of the Internet.

  • A. A Framework for Evaluating Unlawful Conduct on the Internet
  • In its assessment of the extent to which existing federal laws are sufficient to address unlawful conduct involving the use of the Internet, the Working Group developed four general principles to guide its analysis. These principles form the basis for the analytical framework proposed by the Working Group for evaluating the need, if any, for Internet-specific regulation of the particular conduct at issue. The principles flow from the Administration’s overall pursuit of policies that recognize and support the enormous potential economic and social benefits of the medium, without unintentionally stifling its growth.

  • 1. Online-Offline Consistency
  • First, substantive regulation of unlawful conduct (e.g., legislation providing for civil or criminal penalties for given conduct) should, as a rule, apply in the same way to conduct in the cyberworld as it does to conduct in the physical world. If an activity is prohibited in the physical world but not on the Internet, then the Internet becomes a safe haven for that unlawful activity. Similarly, conduct that is not prohibited in the physical world should not be subject to prohibition merely because it is carried out in cyberspace.

    Thus, the first step in any analysis of unlawful conduct involving the use of the Internet is to examine how the law treats the same conduct in the offline world. That is, unlawful conduct involving the use of the Internet should not be treated as a special form of conduct outside the scope of existing laws. For example, fraud that is perpetrated through the use of the Internet should not be treated any differently, as a matter of substantive criminal law, from fraud that is perpetrated through the use of the telephone or the mail. To the extent existing laws treat online and offline conduct inconsistently, they should be amended to remove inconsistencies. As the discussion below and the detailed analyses of several examples in the appendices to this report illustrate, however, existing substantive law is generally sufficient to cover unlawful conduct involving the use of the Internet.

  • 2. Appropriate Investigatory Tools
  • Second, to enforce substantive laws that apply to online conduct, law enforcement authorities need appropriate tools for detecting and investigating unlawful conduct involving the Internet. For example, as discussed in greater detail below, to the extent existing investigative authority is tied to a particular technology, it may need to be modified or clarified so that it also applies to the Internet.

    Indeed, new technologies may justify new forms of investigative authority. Before the invention of the telephone, for example, law enforcement had no need for wiretaps, but once it was clear that the telephone was being used to facilitate illegal activity, that new authority – circumscribed with protections for civil liberties and other societal interests – became necessary and appropriate. Similarly, features of the Internet that make it different from prior technologies may justify the need for changes in laws and procedures that govern the detection and investigation of computer crimes. These features, highlighted here in summary form, are discussed in greater detail below:

  • •. The global and boundaryless nature of the Internet means that different law enforcement agencies in different jurisdictions will have to cooperate and coordinate their activities in ways that they have probably never before done.

    •. Anonymity on the Internet can provide social benefits, but misrepresentation of identity can also facilitate fraud and deception. Misrepresentation of identity can also result in access by children to inappropriate material and can create law enforcement investigatory challenges, especially if perpetrated by sophisticated computer users, for it can make criminal activity on the Internet more difficult to detect and prove.

    •. The potential to reach vast audiences easily means that the scale of unlawful conduct involving the use of the Internet is often much wider than the same conduct in the offline world. To borrow a military analogy, use of the Internet can be a "force multiplier."

    •. The routine storage of information that can be linked to an individual can often provide more information to law enforcement (where an individual has been identified or a computer lawfully seized) than may be available in the offline world, but only if the electronic information is handled properly by a trained investigator and if the information obtained is ultimately available in useable form.

  • Thus, apart from ensuring that online and offline behavior is treated consistently as a matter of substantive law, legislators and policymakers should examine whether law enforcement agencies have appropriate tools to detect and investigate unlawful conduct involving the Internet. That is, even if Internet-specific laws are unnecessary to ensure that criminal and civil penalties apply to the use of the Internet to facilitate unlawful conduct, it may be necessary to alter or augment law enforcement’s tools and authorities to meet the new investigatory challenges that such unlawful conduct presents.

  • 3. Technology-Neutrality
  • Third, to the extent specific regulation of online activity may be necessary (in view of the consistency principle noted above), any such regulation should be drafted in a technology-neutral way. Regulation tied to a particular technology may quickly become obsolete and require further amendment. In particular, laws written before the widespread use of the Internet may be based on assumptions regarding then-current technologies and thus may need to be clarified or updated to reflect new technological capabilities or realities. For example, regulation of "wire communications" may not account for the fact that communications may now occur through wireless means or by satellite. Technology-specific laws and regulations may also "lock-in" a particular technology, hindering the development of superior technology.

  • 4. Consideration of Other Societal Interests
  • Fourth, any government regulation of conduct involving the use of the Internet requires a careful consideration of different societal interests. In addition to society’s strong interests in investigating and prosecuting unlawful conduct, society also has strong interests in promoting free speech, protecting children, protecting reasonable expectations of privacy, providing broad access to public information, and supporting legitimate commerce.

    As applied to the Internet, consideration of other societal interests can present difficult issues, in part because the Internet is different in important ways from existing, "traditional" modes of communication. For example, the Internet is a multi-faceted communications medium that allows not only point-to-point transmission between two parties (like the telephone), but also the widespread dissemination of information to a vast audience (like a newspaper). Internet-specific laws and policies that operate by analogy to those designed for telephone communications or the press may not fit the new medium. The Internet also presents new issues relating to online expectations of privacy and confidentiality that may or may not have analogs in the offline world. Accordingly, rules and regulations designed to protect the safety and security of Internet users should be carefully tailored to accomplish their objectives without unintended consequences, such as stifling the growth of the Internet or chilling its use as a free and open communication medium.

    Another aspect of the need to consider different societal interests is to appreciate the need for an appropriate balance among the roles of the government (whether federal, state, local, or other) and the role of the private sector in formulating solutions to Internet policy issues. For example, because regulation of the practices of medicine and pharmacy has traditionally been the province of the states, regulation of online pharmacies presents difficult federal-state jurisdictional and coordination issues (see Appendix D). Moreover, given the Administration’s support for private-sector leadership and market-based self-regulation regarding e-commerce, there must be ongoing and regular dialogue with interested parties and groups to ensure that government policies do not have unintended consequences.

  • C. Sufficiency of Existing Federal Laws
  • In the context of these general principles, the Working Group analyzed several examples of unlawful conduct involving the use of the Internet. The examples, as discussed in detail in appendices to this report, include not only those specifically mentioned in Executive Order 13,133, but also those taken from our experience with legislative proposals and from Executive branch agencies that have jurisdiction to respond to these forms of unlawful conduct.

  • 1. Analysis of Substantive Laws
  • The Working Group’s analysis reveals that existing substantive federal laws appear to be generally adequate to protect users from unlawful conduct on the Internet. As listed and summarized in Table 1 below, such laws generally do not distinguish between unlawful conduct committed through the use of the Internet and the same conduct committed through the use of other, more traditional means of communication.

    For example, laws governing fraud – such as credit card fraud, identity theft, securities fraud, and unfair and deceptive trade acts or practices – apply with equal force to both online as well as offline conduct (see Appendix B). Laws prohibiting the distribution and possession of child pornography and the luring of minors across state lines for unlawful sexual activity have been used with success to prosecute and convict those who use the Internet to distribute such material or to communicate with child victims in violation of statutory prohibitions (see Appendix C). And laws that prohibit the dispensing of prescription drugs without a valid prescription from a licensed medical professional can be applied to online pharmacies that dispense prescription drugs without required regulatory safeguards (see Appendix D).

    Laws in other areas – the sale of firearms (Appendix E); interstate transmission of gambling information (Appendix F); sale of alcohol (Appendix G); securities fraud (Appendix H); and theft of intellectual property (Appendix I) – also generally apply to online conduct as well as offline conduct. Although existing federal laws generally prohibit Internet gambling, technological advances make it prudent to update existing federal laws to ensure that they are technology-neutral and prohibit gambling activities that did not exist before the advent of the Internet (see Appendix F). And, in the area of intellectual property protection, current Sentencing Guidelines pertaining to intellectual property crimes should be updated to ensure that law enforcement agencies and prosecutors commit the resources to continue to pursue these cases vigorously (see Appendix I).

     

    Table 1 – Summary of Analysis of Existing Federal Law

    Type of

    Unlawful Conduct

    Examples of Potentially

    Applicable Federal Laws

    Detailed Discussion in Appendix
    Internet Fraud
  • 15 U.S.C. §§ 45, 52 (unfair or deceptive acts or practices; false advertisements)
  • 15 U.S.C. § 1644 (credit card fraud)

  • 18 U.S.C. §§ 1028,1029,1030 (fraud in connection with identification documents and information; fraud in connection with access devices; and fraud in connection with computers)

    18 U.S.C. § 1341 et seq. (mail, wire, and bank fraud)

  • 18 U.S.C. § 1345 (injunctions against fraud)

  • 18 U.S.C. § 1956, 1957 (money laundering)
  • B
  • Online Child Pornography, Child Luring, and Related Activities
  • 18 U.S.C. § 2251 et seq. (sexual exploitation and other abuse of children)

    18 U.S.C. § 2421 et seq. (transportation for illegal sexual activity)

  • C
    Internet Sale of Prescription Drugs and Controlled SubstancesD    
    Internet Sale of Firearms 18 U.S.C. § 921 et seq. (firearms) E
    Internet Gambling
  • 15 U.S.C. § 3001 et seq. (Interstate Horseracing Act)

    18 U.S.C. § 1084 (transmission of wagering information)

    18 U.S.C. §§ 1301 et seq. (lotteries)

    18 U.S.C. § 1952 (interstate and foreign travel or transportation in aid of racketeering enterprises)

  • F

     

    Table 1 (cont.) – Summary of Analysis of Existing Federal Law

    Type of

    Unlawful Conduct

    Examples of Potentially

    Applicable Federal Laws

    Detailed Discussion in Appendix
    Internet Gambling
  • 18 U.S.C. § 1953 (interstate transportation of wagering paraphernalia)

    18 U.S.C. § 1955 (prohibition of illegal gambling businesses)

    28 U.S.C. §§ 3701-3704 (professional and amateur sports protection)

  • F
    Internet Sale of Alcohol 18 U.S.C. § 1261 et seq. (liquor traffic)
  • 27 U.S.C. §§ 122, 204 (shipments into states for possession or sale in violation of state law)
  • G
    Online Securities Fraud
  • 15 U.S.C. § 77e, 77j, 77q, 77x, 78i, 78j, 78l, 78o, 78ff (securities fraud)
  • H
    Software Piracy and Intellectual Property Theft
  • 17 U.S.C. § 506 (criminal copyright infringement)

    17 U.S.C. § 1201 et seq. (copyright protection and management systems)

    18 U.S.C. § 545 (smuggling goods into the United States)

    18 U.S.C. §§ 1341, 1343 (frauds and swindles)

    18 U.S.C. § 1831 et seq. (protection of trade secrets)

    18 U.S.C. §§ 2318-2320 (trafficking in counterfeit labels for phonorecords, copies of computer programs or computer program documentation or packaging, and copies of motion pictures or other audio visual works)

  • I
  • 2. New Investigatory Challenges
  • As law enforcement agencies adapt to a more technology-based society, they need to be aware of the challenges, as well as the benefits, of online investigations. In certain circumstances, law enforcement agencies have available to them tools and capabilities created by the Internet and computers that can assist them in their fight against computer-facilitated unlawful conduct. For example, just as advances in telephone technology gave law enforcement agents the ability to determine the origin of fraudulent or threatening calls, the Internet has given law enforcement agencies the ability to find unsophisticated offenders who leave the equivalent of "fingerprints" as they commit unlawful acts. Indeed, someone who makes a threat in an Internet chat room to set off a bomb at a school and who makes little or no effort to hide his or her identity (e.g., where accurate identifying information exists for a particular "screen name") can often be traced and found with relative ease.

    At the same time, law enforcement agencies must also acknowledge the growing sophistication of other computer users, who wear the equivalent of Internet gloves that may hide their fingerprints and their identity. The following is an overview of investigatory challenges taken from actual experiences involving online investigations and discussed in greater detail in the appendices for each example of Internet-facilitated unlawful conduct that law enforcement agencies must consider as they become more proficient with such investigations.

    (a) Jurisdiction

    In the physical world, one cannot visit a place without some sense of its geographic location. Whether a particular street address or an area of the world, human travel is spatially based. By contrast, because one can access a computer remotely without knowing where, in physical space, that computer is located, many people have come to think of the collection of worldwide computer linkages as "cyberspace" (a term coined by science fiction writer William Gibson). In short, cybercriminals are no longer hampered by the existence of national or international boundaries, because information and property can be easily transmitted through communications and data networks.

    As a result, a criminal no longer needs to be at the actual scene of the crime (or within 1,000 miles, for that matter) to prey on his or her victims. Just as telephones were (and still are) used by traditional boiler-room operators to defraud victims from a distance, a computer server running a webpage designed to defraud senior citizens might be located in Thailand, and victims of the scam could be scattered throughout numerous different countries. A child pornographer may distribute photographs or videos via e-mail running through the communications networks of several countries before reaching the intended recipients. Likewise, evidence of a crime can be stored at a remote location, either for the purpose of concealing the crime from law enforcement and others, or simply because of the design of the network. To be sure, the Internet increases the ability of law enforcement officials and others to detect and gather evidence from a distance (e.g., a website involved in a fraud scheme can be spotted from the officials’ office, whereas a fraudulent telemarketing or mail-fraud scheme might require field work). Long-distance detection, however, may take the investigation and prosecution of these crimes out of the exclusive purview of any single jurisdiction, creating new challenges and obstacles to crime-solving.

    For example, a cyberstalker in Brooklyn, New York may send a threatening e-mail to a person in Manhattan. If the stalker routes his communication through Argentina, France, and Norway before reaching his victim, the New York Police Department may have to get assistance from the Office of International Affairs at the Department of Justice in Washington, D.C. which, in turn, may have to get assistance from law enforcement in (say) Buenos Aires, Paris, and Oslo just to learn that the suspect is in New York. In this example, the perpetrator needs no passport and passes through no checkpoints as he commits his crime, while law enforcement agencies are burdened with cumbersome mechanisms for international cooperation, mechanisms that often derail or slow investigations. With over 200 Internet-connected countries in the world, the coordination challenges facing law enforcement are tremendous. And any delay in an investigation is critical, as a criminal’s trail often ends as soon as he or she disconnects from the Internet.

    This does not mean that traditional legal structures cannot be meaningfully applied to the Internet. Even though connections may be of short duration, computers are still physically located in particular places. The challenge to law enforcement is identifying that location and deciding which laws apply to what conduct. The question is how sovereign nations can meaningfully enforce national laws and procedures on a global Internet.

    Inconsistent substantive criminal laws are only part of the problem, for investigative techniques are also controlled by national (or local) law. For example, law enforcement agencies must consider such issues as transborder execution of search warrants. If law enforcement agents in the United States access a computer and seize data from a computer, the fact that they have a search warrant makes that action lawful. If, with that same search warrant, they remotely access a Canadian computer (from the United States), might this constitute a criminal act under Canadian law notwithstanding the existence of the U.S. warrant? To the extent that agents know nothing more than an Internet protocol address (essentially, a series of numbers that identify a particular machine), the physical location of the computer to be searched may not be accurately known. Yet ignorance of physical location may not excuse a transborder search; consider how we would react to a foreign country’s "search" of our defense-related computer systems based upon a warrant from that country’s courts.

    This transborder issue may raise domestic issues as well. Gambling and obscenity laws provide criminal sanctions for individuals based, in part, upon their location. One federal law prohibits transmitting information assisting in the placing of bets or wagers on sporting events or contests unless both the sender and receiver are in states or foreign countries where gambling is legal, see 18 U.S.C. § 1084. Obscenity laws are also typically interpreted in light of local community standards, cf. Miller v. California, 413 U.S. 15 (1973). Even the search warrant provision in the federal rules requires that agents seek a warrant in the district where the property to be seized is located, see Fed. R. Crim. P. 41(a). To the extent the location of the sender, recipient, or data is unknown and perhaps unknowable, it may be difficult for law enforcement to investigate and prosecute online offenders.

    (b) Identification

    Another thorny issue stems from the lack of identification mechanisms on global networks, and the fact that individuals can be anonymous or take on masked identities (i.e., adopt false personas by providing inaccurate biographical information and misleading screen names). Simply stated, given the current state of technology, it can be difficult to accurately identify an individual (especially sophisticated users who take affirmative steps to hide their identity) on the Internet. As noted above, there are cases, such as the PairGain case, where law enforcement agencies have been able to track down online criminals who leave evidence of their unlawful conduct. Over time, the ability of criminals to use technology to evade identification and the ability of law enforcement to use technology to overcome such evasion will continue to evolve. Some of the challenges of identifying perpetrators of unlawful conduct on the Internet, as well as measures taken by law enforcement and the private sector to respond to such challenges, are discussed below in Part III of this report.

    At the very least, there needs to be widespread and extensive training of law enforcement personnel in ways to identify those who use the Internet to commit unlawful acts. Moreover, as policymakers increasingly seek to protect certain classes of citizens, most notably minors, from unsuitable material (e.g., pornography and gambling), the potential problems of identification are evident. How can activities, such as gambling or the sale of prescription drugs or alcohol, be limited to adults when children can identify themselves as adults? Similarly, if adults can falsely identify themselves as children and lure real children into dangerous situations, how can these victims be protected?

    These issues are frequently at the heart of legislative and investigative efforts. Although there have been proposals to build identification mechanisms into Internet protocols, such an approach would have to be supported by internationally-recognized, market-based, standards-making bodies whose agenda did not directly include public safety. Even if the market supported such an approach, however, such proposals are controversial, because there are strong reasons to allow anonymity in communications networks. For example, whistleblowers may wish to remain anonymous, as may a group of rape victims who wish to convene an electronic meeting to discuss their experiences without revealing their identities.

    In an attempt to create a framework for evaluating identification mechanisms on the Internet, some have compared the Internet with other forms of communications, such as pay telephones and regular mail, which may offer users some degree of anonymity. Of course, the difference between these traditional means of communication and the Internet is significant, and attempting to solve Internet problems only by drawing analogies to existing technologies will often fail. The problem is that the analogies may capture some aspects of the new technology, but fail to capture others. For example, the telephone and mail systems cited above allow predominantly one-to-one communications. Although someone wishing to defame a public figure or harass others can, in theory, call thousands of people anonymously, the time and cost make this impractical. By contrast, the cost-free, simple, one-to-many nature of the Internet dramatically alters the scope and impact of communications. It is this difference which explains why children who would never spend their weekly allowance buying The Anarchist Cookbook at a college bookstore may download the same information from the Internet and possibly injure themselves or others testing a recipe for the making of a bomb. Given the complexity of this issue, balancing the need for accountability with the need for anonymity may be one of the greatest policy challenges in the years ahead.

  • (c) Evidentiary Issues
  • Electronic data generated by computers and networked communications such as the Internet can be easily destroyed, deleted, or modified. Digital photographs are but one example of digital information that can be altered in ways that may be difficult to detect. As a result, law enforcement officials must be cognizant of how to gather, preserve, and authenticate electronic evidence. This will not only require substantial training of law enforcement personnel, but also sufficient experience with such evidence by investigators, prosecutors, defense counsel, courts, and others until clear rules and standards are established. The volume of electronic evidence that requires forensic analysis is also increasing substantially. The increasing use of computers and the Internet, of course, often means that information or records of communications that were previously never retained or routinely destroyed can (in some instances) now be recovered, but such recovery may still require sophisticated computer forensics.

    Thus, for the reasons noted above, law enforcement agencies face significant challenges in dealing with electronic evidence. These challenges will continue to grow, because electronic evidence can become a part of any investigation. For example, electronic evidence can be any of the following items, each containing distinct evidentiary challenges: a drug dealer’s computerized customer records; a digital photograph of a murder scene; an encrypted e-mail containing details of a terrorist plot or fraud scheme; or a system administrator’s log files of a hacker attack.

    (d) Infrastructure Protection

    Protecting our information infrastructure is imperative but difficult for a host of reasons: the number of different systems involved, the interdependency of these systems, the varied nature of the threats (physical and cyber, military, intelligence, criminal, natural), and the fact that many of these infrastructures are maintained primarily by the commercial sector. Addressing cyberthreats to our infrastructure is particularly difficult, because of differing views regarding our vulnerabilities; the need to balance interests relating to privacy, economic competitiveness, commercial risk, national security, and law enforcement; and the overlapping authorities within the federal government for dealing with information infrastructure issues. Although such issues are beyond the scope of this report, see National Plan for Information Systems Protection (released Jan. 7, 2000), appreciating the importance and complexity of infrastructure protection is key to understanding the needs of law enforcement in countering unlawful conduct involving the Internet (see Part III.A below).

    (e) Commingling

    The ability of an individual to use one computer to conduct both lawful and unlawful activities or to store both contraband and legally possessed material presents another significant issue. Such commingling defies simple solutions. The fact is, one computer can be used simultaneously as a storage device, a communications device (e.g., to send, store, or retrieve e-mail), and a publishing device. Moreover, that same computer can be used simultaneously for both lawful and unlawful ventures, and the problem becomes more complex when a single machine is shared by many users.

    For example, individuals who distribute child pornography or copyrighted software using their home computers may also publish a legitimate newsletter on stamp collecting or use an e-mail service with that same computer. By seizing the computer, law enforcement agencies can stop the illegal distribution of contraband, but may, at the same time, interfere with the legitimate publication of the newsletter and the delivery of e-mail, some of which may be between users who have no connection with the illegal activity. Similarly, a doctor who is illegally prescribing drugs over the Internet may not only have on her computer evidence relating to the illegal prescriptions, but files related to her lawfully treated patients. Likewise, an attorney accused of operating an Internet sportsbook may keep in the same folder on his computer materials relating to his gambling business and documents subject to the attorney-client privilege. Seizure of the doctor’s or the lawyer’s files in such circumstances could result in the seizure of legally privileged material.

    III. LAW ENFORCEMENT NEEDS AND CHALLENGES

    As the examples of Internet-facilitated unlawful conduct discussed above and in the appendices illustrate, the increasing sophistication and global reach of such conduct make it all the more important to adequately equip law enforcement agencies at all levels.

    The following are some of the primary issues that should be considered when evaluating how to better equip federal, state, and local law enforcement agencies, and how the private sector can continue to lead, to ensure the safety and security of Internet users. We urge further analysis, in consultation with state and local law enforcement, industry, and privacy and other groups, to determine the most appropriate ways to empower law enforcement – at all levels – with the needed tools, capabilities, and legal authorities to curb unlawful conduct on the Internet while protecting privacy and supporting the growth of the electronic marketplace.

  • A. Protecting Computers and Networks
  • In assessing the tools, capabilities, and legal authorities needed by law enforcement to address unlawful conduct on the Internet, we must consider the larger context of how to protect the systems and networks of this Nation that make our businesses run and operate our Nation’s defenses and infrastructure. As we have become more dependent on technology, our energy production and distribution channels, our transportation networks, and our telecommunication systems have become increasingly reliant on a computer-based infrastructure.

    Without a protected infrastructure, there could be no conduct, lawful or unlawful, on the Internet. Electronic commerce and the marketplace cannot thrive without a strong infrastructure that the public can trust and rely upon. Consequently, proposals relating to law enforcement challenges in this area (e.g., new investigative tools, capabilities, or legal authorities) need to be assessed in light of the broader need to protect the vital infrastructure, because cyberattacks on infrastructures and other cybercrimes can lead to telecommunications breakdowns that disable electronic commerce and destroy our citizens’ confidence in the Internet and computer networks.

    The protection of this country’s computers and networks requires everyone’s cooperation. It demands a partnership among all federal agencies with responsibilities for different sectors of the economy or for certain special functions, such as law enforcement, intelligence, and defense. The private sector has an important role to play as well, whether through appropriate monitoring or other system security mechanisms, the timely reporting of potential intrusions or other cybercrimes, and the educational empowerment tools discussed in Part IV below. In addition, we must consider the needs of state and local law enforcement, which play a critical role in fighting the cybercriminals on the street.

    Meeting its responsibility to protect critical infrastructures is one of the central challenges for law enforcement as we face the 21st Century. As our reliance on the Internet, on automated systems, and on other technological advances increases with every passing month, the potential impact of attacks on critical infrastructure expands as well. Law enforcement needs to be provided the legal mechanisms and financial resources to be prepared to confront this challenge in partnership with other federal agencies, with the private sector, and with state and local agencies. The Administration recognized this need for unprecedented cooperation between the private and public sectors in Presidential Decision Directive 63. That document provides a framework both for federal agencies to cooperate with their private sector partners and for the formation of the National Infrastructure Protection Center, an interagency center for analysis, warning, and investigation of cybercrime.

  • B. Federal Tools and Capabilities
  • 1. Personnel, Equipment, and Training
  • In 1986, an astronomer-turned-systems-manager at the University of California at Berkeley found a 75-cent accounting error in a computer’s billing program, which led to the discovery that an unauthorized user had penetrated Berkeley’s computer system. When the astronomer, Clifford Stoll, began to investigate further, he discovered that a hacker identified as "Hunter" was using Berkeley’s computer system as a conduit to break into U.S. government systems and steal sensitive military information. The hacker’s objective seemed to be to attain U.S. anti-ballistic missile technology.

    As he began to pursue the hacker, Stoll encountered serious problems. To begin with, Stoll was unable to find computer-literate law enforcement personnel with an appreciation of the technical nature of the criminal activity. Local and federal agencies that Stoll contacted, including the FBI and CIA, initially expressed little interest in pursuing what at first looked like a computer prank. (Moreover, until government investigators learned of the potential threat to national security, they had no interest in pursuing a case which appeared to have damages valued at less than one dollar.) Because Hunter’s trail vanished each time he ended a communication, he could only be traced when he was online. But because it was often after business hours (and, indeed, sometimes in the middle of the night) when Hunter attacked, there were few (if any) law enforcement personnel available during those sessions. The call was eventually traced to Germany, but adding an international element to the case now meant that it was usually after business hours in at least one time zone where the communication was passing through. Stoll cleverly resorted to generating phony official-looking data to keep the hacker interested and online long enough for the trace to be completed. Eventually, the source of the attacks was identified as a German hacker, and he was successfully prosecuted there.

    Ironically, one reason this investigation was successful is that Stoll did not rely solely on law enforcement, but instead was able to work directly with telephone company personnel, who in turn worked with other telecommunications providers. His investigation brought to light a number of interdependent personnel and resource requirements that, unless fulfilled, will impede the success of law enforcement in this area. Despite significant progress since the time of this example, it remains a useful illustration of some of the fundamental issues that continue to need further attention at the domestic and international level to eliminate weak links in the chain of an investigation.

  • (a) Experts Dedicated to High-tech Crime
  • The complex technical and legal issues raised by computer-related crime require that each jurisdiction have individuals who are dedicated to high-tech crime and who have a firm understanding of computers and telecommunications. The complexity of these technologies, and their constant and rapid change, mean that investigating and prosecuting offices must designate investigators and prosecutors to work these cases on a full-time basis, immersing themselves in computer-related investigations and prosecutions. Many agencies, including the Departments of Justice, Treasury, and others, have already dedicated available resources to do so. The Federal Trade Commission ("FTC") adopted this approach when it formed an Internet Rapid Response Team and successfully halted several online fraud schemes in a matter of weeks. Some federal agency inspectors general have also established computer crime divisions, complete with forensics laboratories and technical experts, and many have information technology audit and inspection capabilities to assist their agencies in identifying vulnerabilities, best practices, and other critical infrastructure issues.

    But more of such expertise and the resources to support the increasing cyber-workload are needed. Indeed, each state attorney general’s office, each U.S. Attorney’s office, each federal law enforcement squad, and each country’s equivalent to the U.S. Department of Justice should have a dedicated high-tech crime unit that knows how to respond to a fast-breaking investigation and that knows who else to contact in the chain of a communication and how to reach those individuals. These experts will also be needed to support other law enforcement authorities faced with high-tech issues, such as when a computer is used to facilitate an otherwise traditional crime.

    The Department of Justice has designated a prosecutor in each U.S. Attorney’s Office to serve as a computer and telecommunications coordinator for that district, and the FBI has established the National Infrastructure Protection Center and the National Infrastructure Protection and Computer Intrusion program. Staffing levels for these programs are below the level needed to effectively address the concerns raised in this report. Given the magnitude of the challenges, the continually changing technology, and the complexity of these investigations, these are necessarily resource-intensive programs.

  • (a) Experts Available on a 24-Hour Basis
  • A unique feature of high-tech and computer-related crime is that it often requires immediate action to locate and identify criminals. The trail of a criminal may be impossible to trace once a communication link is terminated, because the carrier may not keep (or is not required by law to keep) records concerning each individual communication. This lack of information is due, in part, to the fact that there often is no longer a revenue-related reason for recording transmission information (i.e., connection times or source and destination) for individual connections. For example, many businesses no longer bill their customers by individual telephone call or Internet connection but, instead, by bulk billing (e.g., a single rate for one month of usage). When a carrier does not collect traffic data, a criminal’s trail may evaporate as soon as the communication terminates.

    Therefore, investigators and prosecutors with expertise in this field must be available 24 hours a day so that appropriate steps can be taken in a fast-breaking high-tech case. For example, the National Infrastructure Protection Center operates a 24-hour/7-day-a-week command post for around-the-clock coverage of computer intrusion matters. And, Attorney General Reno recently challenged the National Association of Attorneys General to work with the Department of Justice and other appropriate organizations (among other things) to create a 24/7 network of computer crime enforcement personnel in every state.

  • (a) Regular and Frequent Training
  • Because of the speed at which communications technologies and computers evolve, and because criminal methods in these areas generally change more rapidly than those in more traditional areas of crime, experts must receive regular and frequent training in the investigation and prosecution of high-tech cases. Programs such as those offered by the FBI at its Quantico facility and elsewhere and under the National Cybercrime Training Partnership provide such training to federal, state, and local law enforcement personnel, but more is needed. Government computer professionals, such as systems operators and administrators, also need regular and frequent training, because they are often the first to detect unlawful conduct that targets federal computer systems.

    In addition to domestic training, countries should participate in coordinated training with other countries, so transnational cases can be pursued quickly and seamlessly. By way of example, in the U.S., high-tech prosecutors at the federal level attend a 1-week training course every year, with training provided by both government and private sector personnel. Likewise, in 1998, the G-8 countries held an international high-tech training conference for its countries’ law enforcement personnel.

  • (a) Up-to-date Equipment
  • In the past, a police officer would be given a gun, a flashlight, and a notepad when he or she was hired. Twenty years later, the three items would be returned to the police department when the officer retired, and the only intervening equipment expenses would have had to do with replacement bullets, batteries, and note paper. Today, keeping pace with computer criminals means that law enforcement experts in this field must be properly equipped with the latest hardware and software. Providing proper equipment, however, can be one of the more difficult challenges, because the cost of purchasing and upgrading sophisticated equipment and software places considerable burdens on the budget process.

    Ultimately, personnel, training, and equipment needs require the direct involvement of senior officials, such as the Attorney General and FBI Director, because of the budget-request and budget-allocation processes that are involved with such expenditures. Moreover, in many jurisdictions, senior policymakers may not be as familiar with new computer and telecommunications technologies and with threats posed by cybercriminals. If senior government officials in those jurisdictions are unfamiliar with the technologies at issue or the new threats and challenges they pose, they may be hesitant to support law enforcement by seeking appropriate legislative and budgetary changes. The need for adequate personnel, resources, and training is thus a critical issue in this increasingly important area of law enforcement.

    2. Locating and Identifying Cybercriminals

    When a hacker disrupts air traffic control at a local airport, when a cyberstalker sends a threatening e-mail to a public school or a local church, or when credit card numbers are stolen from a company engaged in e-commerce, investigators must locate the source of the communication. To accomplish this, they must trace the "electronic trail" leading from the victim back to the perpetrator. But the realities for law enforcement engaged in such a pursuit are very different from those of just a few years ago. Consequently, society faces significant challenges in the coming years as online criminals become more sophisticated and as technology may make anonymity more easily available. The following are some of the challenges facing both industry and law enforcement.

    Divested and Diverse Environment. In today’s communications environment, where telecommunication services are no longer provided by a monopoly carrier, a single end-to-end transmission is often carried by more than one carrier. As a result, the communications of a hacker or other criminal may pass through as many as a dozen (or more) different types of carriers, each with different technologies (e.g., local telephone companies, long-distance carriers, Internet service providers ("ISPs"), and wireless and satellite networks). The communication may also pass through carriers in a number of different countries, each in different time zones and subject to different legal systems. Indeed, each of these complications may exist within a single transmission. This phenomenon makes it more difficult (and sometimes impossible) to track criminals who are technologically savvy enough to hide their location and identity.

    Wireless and Satellite Communications. Cellular and satellite-based telephone networks allow users to roam almost anywhere in the world using the same telephone. Although the social and commercial benefits of such networks are obvious, these networks can also provide a valuable communication tool for criminal use. Although sophisticated technology may allow law enforcement, under certain circumstances, to identify the general geographic region from which a wireless call is originating or terminating, the use of such technology raises profound and difficult issues at the intersection of privacy and law enforcement policies. Moreover, even identifying the owner of a particular mobile phone can be difficult, because mobile phones can be altered to transmit false identifying information. As the costs of mobile phones and mobile telephony service drop, we can expect to see the marketi